The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is a provincial act with the purpose of developing, implementing, and enforcing accessibility  standards in order to achieve accessibility for Ontarians with disabilities. The Accessibility Standards for Customer Service: Ontario Regulation 429/07, is the first accessibility standard created under the AODA. It establishes accessibility standards for customer service. As part of our mission to deliver excellent customer service we commit to:

Communications

When requested, customer bills and other service related information will be provided in a format

that takes the person’s disability into consideration.

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Use of Assistive Devices

Some people with disabilities require the use of assistive devices. Our employees have been trained

on the use of common assistive devices.

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Use of Service Animals

Persons with disabilities who require the assistance of a service animal can be accompanied by

the animal where Open Access Limited provides services on premises that it owns or operates and

in the areas that the public and other third parties have access. Service animals must be kept in control at all times.

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Use of Support Persons

Persons with disabilities who are accompanied by a support person will be welcome where Open Access Limited provides services on premises that it owns or operates and in the areas that the public and other third parties have access.

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Notice of Planned Temporary Disruptions in Services and Facilities

Notice will be provided if a planned temporary disruption occurs in the services and facilities that

are usually used by persons with disabilities to access services. Notices will include the reasons for

the disruption, its expected duration and information about alternative means of accessing services,

if available.

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Accessibility Inquiries/Feedback

Customers who wish to receive materials in another format or find out more about the manner in which Open Access Limited provides goods and services to persons with disabilities can contact us in any of these ways.

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1. Email us at: inquiry@openaccessltd.com

2. Mail us at: #800 - 1 Richmond Street West, Toronto, ON M5H 3W4

3. Call us at: 416-364-8877 or Toll Free 1-866-625-4777